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filler@godaddy.com
Our products are imported from Germany. That is what makes them so unique. While most items ship within 2-4 weeks, some items like latex take longer. Your latex pieces are handmade and can take up to 8 weeks. Once we place your order for latex, we have to pay for it in advance. So, you man not cancel your latex order after it has been placed. Thank you for understanding.
ALL ITEMS BEING RETURNED/EXCHANGED MUST BE PRE-APPROVED. PLEASE CONTACT US FOR A RETURN/EXCHANGE MERCHANDISE AUTHORIZATION BEFORE RETURNING ANY MERCHANDISE. THERE IS ALSO A RESTOCKING FEE OF 15% ON SPECIALTY AND CUSTOM ITEMS!
How to arrange for a return/ exchange: Please contact us at (702)685-8688 or email us at theblackroomlv@yahoo.com so we may provide you with authorization. If emailing us, please be sure to include your order number, full name, and reason for requesting a return.
All returns must include their original packaging, paperwork, manuals, and accessories. Incomplete returns may result in the package being returned to you. Items being returned should be sent with either a trackable shipping method or one that provides confirmation of delivery. Conditions: Due to the nature of our products, and to ensure the health and safety of our customers and staff, we cannot accept returns or exchanges on any item designed to come in contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.). Once these types of items leave our store they are considered used and unsalable. Returns or exchanges of these types of items will only be accepted in the case of a damaged or defective product. Please be sure to inspect your items upon receipt.
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